{"id":419,"date":"2024-04-30T19:07:40","date_gmt":"2024-04-30T17:07:40","guid":{"rendered":"https:\/\/rcselectroniques.com\/?page_id=419"},"modified":"2025-11-27T23:03:51","modified_gmt":"2025-11-27T22:03:51","slug":"support","status":"publish","type":"page","link":"https:\/\/rcselectroniques.com\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbHeader\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; background_color=\u00a0\u00bb#000000&Prime; use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bbrgba(18,26,37,0) 64%|#121a25 100%\u00a0\u00bb background_color_gradient_overlays_image=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(18,26,37,0)\u00a0\u00bb background_color_gradient_start_position=\u00a0\u00bb64%\u00a0\u00bb background_color_gradient_end=\u00a0\u00bb#121a25&Prime; background_image=\u00a0\u00bbhttps:\/\/rcselectroniques.com\/wp-content\/uploads\/2024\/07\/esports-17.jpg\u00a0\u00bb background_position=\u00a0\u00bbbottom_center\u00a0\u00bb custom_padding=\u00a0\u00bb102px|0px|4vw|0|false|false\u00a0\u00bb filter_hue_rotate=\u00a0\u00bb24deg\u00a0\u00bb filter_saturate=\u00a0\u00bb146%\u00a0\u00bb background_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb background_size_phone=\u00a0\u00bbcover\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font_size=\u00a0\u00bb7vw\u00a0\u00bb header_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb module_alignment=\u00a0\u00bbright\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb30px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb animation_style=\u00a0\u00bbfade\u00a0\u00bb header_text_shadow_style=\u00a0\u00bbpreset3&Prime; header_text_shadow_blur_strength=\u00a0\u00bb0.97em\u00a0\u00bb header_text_shadow_color=\u00a0\u00bb#121a25&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>Support<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbrgba(10,7,7,0.35)\u00a0\u00bb custom_padding=\u00a0\u00bb|30px|52px|30px|false|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_color_all=\u00a0\u00bb#FFFFFF\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb29px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Portail d&rsquo;assistance \u00e0 distance<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">Si notre technicien d&rsquo;assistance a besoin d&rsquo;un acc\u00e8s \u00e0 distance, vous recevrez un code pin \u00e0 soumettre ci-dessous pour t\u00e9l\u00e9charger un applet et commencer une session d&rsquo;assistance.<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<form name=\"logmeinsupport\" action=\"https:\/\/secure.logmeinrescue.com\/Customer\/Code.aspx\" method=\"post\" style=\"text-align: center; margin: 0 auto;\"><!-- [et_pb_line_break_holder] -->    <span>Saisissez votre code \u00e0 six chiffres: <\/span><input type=\"text\" name=\"Code\" \/><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] -->    <input type=\"submit\" value=\"Connecter avec un technicien\" \/><!-- [et_pb_line_break_holder] -->    <input type=\"hidden\" name=\"tracking0\" maxlength=\"64\" \/> <!-- optional --><!-- [et_pb_line_break_holder] -->    <input type=\"hidden\" name=\"language\" maxlength=\"5\" \/> <!-- optional --><!-- [et_pb_line_break_holder] -->    <input type=\"hidden\" name=\"hostederrorhandling\" \/> <!-- optional --><!-- [et_pb_line_break_holder] --><\/form>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p style=\"text-align: center;\">Nous sommes l\u00e0 pour vous aider.<br \/>Si vous avez besoin d&rsquo;aide, veuillez nous contacter par l&rsquo;un de nos canaux d&rsquo;assistance tels que le portail en libre-service, envoyez-nous un courriel \u00e0 l&rsquo;adresse <strong><a href=\"mailto:support@rcselectroniques.com\">support@rcselectroniques.com<\/a> <\/strong>ou appelez le service d&rsquo;assistance t\u00e9l\u00e9phonique (514) 594-9607.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbFooter\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; background_color=\u00a0\u00bb#0087E8&Prime; custom_padding=\u00a0\u00bb0vw||0vw||true|false\u00a0\u00bb bottom_divider_style=\u00a0\u00bbwave\u00a0\u00bb bottom_divider_color=\u00a0\u00bb#2E9AE8&Prime; bottom_divider_height=\u00a0\u00bb50px\u00a0\u00bb bottom_divider_flip=\u00a0\u00bbvertical\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb||17px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb60px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb header_3_font=\u00a0\u00bb||||||||\u00a0\u00bb header_3_font_size=\u00a0\u00bb26px\u00a0\u00bb header_3_line_height=\u00a0\u00bb1.4em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb module_alignment=\u00a0\u00bbright\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb40px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb26px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_3_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_3_font_size_phone=\u00a0\u00bb18px\u00a0\u00bb header_3_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>Ne manquez rien !<\/h2>\n<h3>Suivez-nous sur les r\u00e9seaux sociaux.<\/h3>\n<p>[\/et_pb_text][et_pb_social_media_follow icon_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb border_radii=\u00a0\u00bbon|60px|60px|60px|60px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_social_media_follow_network social_network=\u00a0\u00bbfacebook\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.facebook.com\/profile.php?id=100068385347771&Prime; _builder_version=\u00a0\u00bb4.25.0&Prime; background_color=\u00a0\u00bb#1A2C4C\u00a0\u00bb background_enable_color=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb follow_button=\u00a0\u00bboff\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb]facebook[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SupportPortail d&rsquo;assistance \u00e0 distanceSi notre technicien d&rsquo;assistance a besoin d&rsquo;un acc\u00e8s \u00e0 distance, vous recevrez un code pin \u00e0 soumettre ci-dessous pour t\u00e9l\u00e9charger un applet et commencer une session d&rsquo;assistance.Nous sommes l\u00e0 pour vous aider.Si vous avez besoin d&rsquo;aide, veuillez nous contacter par l&rsquo;un de nos canaux d&rsquo;assistance tels que le portail en libre-service, envoyez-nous [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2196,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-419","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support | R.C.S. 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